• 800-796-5310
  • information@action2service.com
  • Maryland
Mastering Conversation Tone: The Key to Effective De-Escalation and Communication

Mastering Conversation Tone: The Key to Effective De-Escalation and Communication

When individuals fail to appreciate the significance of understanding a person’s conversational tone prior to responding, communication can become muddled and conflict-ridden. From my observations, many conversations spiral into combative exchanges due to misunderstandings surrounding the nuances of conversational tone. For the purpose of this discussion, “Conversational Tone” refers to the distinct way a person articulates their thoughts and feelings…

Dealing With Employee Complaints! Who’ Right or Who’s Wrong?

Dealing With Employee Complaints! Who’ Right or Who’s Wrong?

When dealing with employee complaints, it’s important to approach the situation with fairness and objectivity. It’s not about who’s right or wrong, but rather about understanding each employee’s perspective and finding a resolution that is fair to all parties involved. Listening to both sides of the story, investigating the matter thoroughly, and following company policies and procedures are essential in…

How Training Effects Employee Morale

How Training Effects Employee Morale

Training is a crucial component for any organization that wishes to establish a positive reputation surrounding the company brand, cultivate a culture of consistency, and invest in the employees who represent the company. Despite these benefits, training programs are often underfunded or neglected by many organizations. There are a few reasons why this happens. Funding is a common issue for…

Why Establishing Employee Workplace Expectations Makes A Difference

Why Establishing Employee Workplace Expectations Makes A Difference

Do you think it is important for companies to communicate their workplace expectations to their employees? If yes, then let’s discuss it further. It is critical that employees understand what is expected of them, both by the company and their department. Company expectations are usually broad statements that reflect the company’s values and beliefs, which help to achieve the overall…

The Pitfalls of Hiring Bodies Instead of the Best Fit for Your Company

The Pitfalls of Hiring Bodies Instead of the Best Fit for Your Company

Hiring new employees can be an arduous and time-consuming process that requires a unique set of skills to identify the most suitable candidates for the organization. The hiring process can vary depending on the organization’s size and needs. Small businesses may adopt a more personalized approach to recruitment by sourcing locally. This recruitment method is cost-effective and offers owners or…

The Real Reason Your Employees Tune Out During Training (And How to Fix It)

The Real Reason Your Employees Tune Out During Training (And How to Fix It)

Employee training is an essential aspect of any organization, as it helps employees acquire new skills, improve their performance, and contribute to the overall growth and success of the company. However, despite the benefits of training, some employees may not be receptive to it. Here are some reasons why employees may tune out during training: It is important to ensure…

The Hidden Bias in Promotions: Why the Traditional Training Needs to Change

The Hidden Bias in Promotions: Why the Traditional Training Needs to Change

Is it a commonly accepted belief that working during the day shift leads to better performance than working in the evening or at night? Additionally, can you provide confirmation that all employees within your organization receive equivalent training opportunities to enhance their growth potential? Unfortunately, many organizations are unaware of discriminatory practices in training that impact certain employees. This behavior…

Why Hiring a Bad Manager Can Cost You More Than You Think

Why Hiring a Bad Manager Can Cost You More Than You Think

The success of any organization is heavily dependent on effective leadership. It is the responsibility of managers to possess the necessary skills to motivate and delegate tasks that effectively utilize their employees’ strengths. Doing so can significantly boost a company’s productivity and profitability. On the other hand, retaining incompetent managers can lead to a slew of negative consequences such as…