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De-Escalation: Linking Internal and External Communication

De-Escalation: Linking Internal and External Communication

De-escalation practices have undergone significant evolution, characterized by a more rapid cognitive processing and an empathetic communication framework. This evolution can be traced back to historical incidents, notably the case of Eula Mae Love, a 39-year-old African American mother who was fatally shot by the Los Angeles Police Department on January 3, 1979. Had contemporary de-escalation strategies been employed during…