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Mastering Conversation Tone: The Key to Effective De-Escalation and Communication

Mastering Conversation Tone: The Key to Effective De-Escalation and Communication

When individuals fail to appreciate the significance of understanding a person’s conversational tone prior to responding, communication can become muddled and conflict-ridden. From my observations, many conversations spiral into combative exchanges due to misunderstandings surrounding the nuances of conversational tone. For the purpose of this discussion, “Conversational Tone” refers to the distinct way a person articulates their thoughts and feelings…