• 800-796-5310
  • information@action2service.com
  • Maryland
De-Escalation: Linking Internal and External Communication

De-Escalation: Linking Internal and External Communication

De-escalation practices have undergone significant evolution, characterized by a more rapid cognitive processing and an empathetic communication framework. This evolution can be traced back to historical incidents, notably the case of Eula Mae Love, a 39-year-old African American mother who was fatally shot by the Los Angeles Police Department on January 3, 1979. Had contemporary de-escalation strategies been employed during…

Manipulation by Design: Leaders Who Cultivate Distrust

Manipulation by Design: Leaders Who Cultivate Distrust

Have you ever thought about how manipulation and distrust can be tools to control employees? It’s a reality in many workplaces, where leaders, whether intentionally or not, steer their teams towards their own agendas. Some leaders genuinely aim to enhance productivity and morale. They use their skills to unite their teams, championing professional and personal development programs that enable everyone…

The Essential Role of Security Patrols: Beyond Presence and Perception

The Essential Role of Security Patrols: Beyond Presence and Perception

Security patrols play an essential role in safeguarding both property and individuals, acting as a visible deterrent to criminal activity like theft and vandalism. When people see security officers actively patrolling an area, it can instill a reassuring sense of safety within the community. The sight of uniformed officers patrolling the streets serves as a comforting presence, making many feel…

The Critical Need for Human Resources to Understand Job Duties Across Departments

The Critical Need for Human Resources to Understand Job Duties Across Departments

Human Resources (HR) professionals play a critical role in shaping and sustaining the culture, talent, and operational effectiveness of any organization. As businesses grow increasingly complex and diverse, the role of HR has evolved beyond administrative functions to encompass strategic partnership with every department. This article examines the fundamental roles and responsibilities of HR professionals and why HR’s comprehensive understanding…

Integrating Job Role Expectations and Policies into Employee Training

Integrating Job Role Expectations and Policies into Employee Training

Introduction Imagine starting a new job where every expectation is clear and every policy is handed to you as a roadmap for success. That’s the power of a well-designed employee training program—one that goes far beyond the basics to ignite clarity and cultivate a sense of belonging. When organizations weave job role expectations and essential policies into training, they build…

Bias in the Workplace: Appearance over Performance

Bias in the Workplace: Appearance over Performance

Overlooking the best candidates to give the appearance of diversity Is it possible for organizations to engage in biased behavior in an effort to project an image of neutrality regarding biased conduct? While bias in the workplace is not uncommon, leadership may sometimes resort to favoritism by promoting or hiring individuals based on their appearance rather than their performance. This…

Types of Biases and Their Impact on Employees?

Types of Biases and Their Impact on Employees?

Did you know that there are over 100 different types of biases that can shape our perceptions and interactions? Biases are generally divided into two categories: unconscious (implicit) biases and conscious (explicit) biases. Unconscious biases are those actions or behaviors we don’t even realize we’re doing—our minds aren’t fully aware of how these can impact individuals or groups. On the…