This training is designed to provide individuals with practical tools to foster positive working relationships within their organization. The primary objective is to enhance communication effectiveness and promote the application of emotional intelligence
You will learn:
– Understanding communication
– Recognizing different voices in conversation
– Effects of negative vs positive communication
– Identifying communication styles
– Reducing friction and increasing effectiveness
– Recognizing and addressing fear and anxiety
– Using the RETHINK process
– Importance of proper timing in communication
Our training program prioritizes strategic engagement and active listening. Participants will learn to recognize different behaviors during interactions and develop self-awareness.
You will learn:
– De-escalation techniques
– Communicating with those in crisis
– Distinguishing between unconfirmed and proven information
– Prerequisites for active listening
– Communication during cover and contact situations
– Identifying escalating behaviors
– Prioritizing officer safety
– Verbal and non-verbal behavior awareness
Leadership and critical thinking are crucial skills for success in any professional setting. Effective leadership involves guiding and inspiring a team toward a common goal, fostering a positive work environment, and making sound decisions. Critical thinking, on the other hand, is the ability to analyze and evaluate information objectively, leading to well-reasoned conclusions and effective problem-solving. Both skills are essential for navigating complex challenges, driving innovation, and achieving organizational goals.
You will learn
-Inspiring leadership that motivates others toward a shared goal.
-Implementing effective leadership to cultivate a positive work environment.
-Understanding diverse behaviors in the workplace.
-Using critical thinking to analyze and evaluate information objectively.
-Identifying and adapting to various communication styles.
-Addressing challenges in leadership roles.
The course aims to help participants navigate biased mindsets and make more objective decisions. It focuses on empowering individuals in their interactions with diverse communities by fostering self-awareness and empathy. Additionally, the course emphasizes the importance of recognizing personal biases and appreciating various cultures.
Define Bias-Based Behavior: By the end of the session, learners will be able to define bias-based behavior and explain its implications in relationships and public interactions. (Assessment: Quiz)
Apply Self-Awareness Components: Learners will demonstrate understanding and application of the five key components of self-awareness to improve their effectiveness in public interactions. (Assessment: Quiz)
Identify and Manage Triggers: Participants will identify common trigger words and phrases and explain how these can influence their thoughts, emotions, and actions in professional settings. (Assessment: Quiz)
Recognize Victim Psychological Responses: Learners will identify basic psychological responses of victims, including helplessness, lack of control, self-blaming, blaming others, anger, and fear, and describe their impact on interactions. (Assessment: Quiz)
Manage Internal and External Dialogues: Participants will develop strategies to understand and manage both internal and external dialogues to reduce bias and improve decision-making. (Assessment: Quiz)
Understand Cultural Competence: Learners will explain the importance of cultural competence in reducing bias and fostering inclusive and equitable interactions. (Assessment: Quiz)
Employ Strategies to Combat Bias: By the end of the session, learners will acknowledge their own biases and employ effective strategies to mitigate biased thinking in professional and personal contexts. (Assessment: Quiz)