Proximity Bias and Confirmation Bias in the Workplace

Introduction

We like to think of ourselves as fair and rational at work, but the truth is, our minds often play tricks on us. Cognitive biases are hidden biases that quietly steer our judgments and decisions, often without our realizing it. Two of the most influential in today’s workplace? Proximity bias and confirmation bias. The better we understand them, the more equipped we are to build teams that are not just effective—but also inclusive and innovative.

What is Proximity Bias?

Proximity bias is a fascinating quirk of human nature that can dramatically shape the workplace experience! Picture this: in a busy office, first shift employees often steal the show, gaining recognition, receiving stellar evaluations, and snagging those coveted training opportunities that can push their careers to new heights. Meanwhile, their counterparts on later shifts might find themselves overlooked, getting only a few emails while missing out on the rich experiences available to their in-person peers.

This dynamic isn’t just a shift phenomenon; it happens in hybrid work environments, too! Those who are physically present in the office tend to capture attention and accolades, leaving remote workers feeling like they’re in the shadows. It’s an engaging and eye-opening reminder of the intricacies of team dynamics and the importance of fostering connections across distances. As we navigate this exciting but uneven landscape, it’s crucial to find ways to ensure everyone shines—no matter where they are!

• On-site or day shift employees might find themselves handpicked for exciting projects.
•  Second/third shift and remote workers can be unintentionally passed over for promotions or leadership roles.
• Managers often build stronger rapport with those they see in person, resulting in more feedback and chances to shine.

As second, third shift, and remote employees reshape the professional landscape, proximity bias has never been more relevant. Organizations must make a conscious effort to level the playing field and ensure everyone, near or far, has equal opportunity to thrive.

What is Confirmation Bias?

Confirmation bias is like wearing invisible glasses that only let in evidence supporting what we already believe. In the workplace, this means we might unconsciously seek out or give weight to information that fits our expectations—while ignoring what doesn’t.

• A manager may fail to notice an employee’s growth if they’ve already labeled them an underperformer.
• Recruiters might unconsciously lean toward candidates who match their idea of the “perfect hire,” missing out on hidden gems.
• Teams can get trapped in groupthink, overlooking creative solutions because they focus only on supporting their initial plan.

Unchecked, confirmation bias can be a sneaky obstacle, causing us to overlook great opportunities, make questionable decisions, and stifle innovative ideas. To combat its effects, fostering a culture of curiosity and open-mindedness is essential. Unfortunately, in some workplaces, leaders may exploit confirmation bias to maintain their grip on control, dismissing any actions or ideas that challenge the status quo or threaten the established operational practices. Embracing diverse perspectives can pave the way for growth and transformation, breaking free from the constraints of outdated thinking.

Impact on the Workplace

When proximity and confirmation bias slip in, the whole environment suffers. People who feel ignored or unfairly judged are less motivated and more likely to leave. These biases can also undermine diversity and squash innovation, two pillars of long-term business success.

Strategies to Reduce Bias

Combating Proximity Bias:

• Schedule regular check-ins with other shifts and remote team members.
• Make sure opportunities, recognition, and resources are available to everyone.
• Rely on clear, objective criteria for reviews and promotions.

Fighting Confirmation Bias:

• Build an environment where diverse viewpoints are welcomed and debated.
• Offer training on unconscious bias and critical thinking.
• Use structured interviews and decision-making tools to keep judgments balanced.

Conclusion

Proximity bias and confirmation bias are sneaky, but not unbeatable. By shining a light on these hidden influences and taking active steps to address them, organizations can build a workplace where everyone has a chance to contribute, grow, and succeed. Awareness is the first step toward lasting change—and a thriving, inclusive team.